Return and Refund Policy

Terms and Conditions

1. General Terms

1.1 These Terms and Conditions govern your use of Poised Beauty Cosmetics' website, products, and services.

1.2 By using our services, you confirm that you are at least 18 years old or have parental consent.

1.3 We reserve the right to modify these Terms at any time without prior notice. Continued use of our website or services constitutes acceptance of the revised Terms.

2. Product Information & Orders
2.1 We strive to provide accurate descriptions of our products; however, we do not warrant that product descriptions or other content are error-free.

2.2 All orders are subject to availability. We reserve the right to limit quantities or cancel any order at our discretion.

2.3 Prices for products are subject to change without notice. Discounts and promotions may be subject to additional terms.

3. Payment & Billing
3.1 We accept various forms of payment, including credit/debit cards and online payment methods.

3.2 By providing payment information, you confirm that you have the legal right to use the payment method.

3.3 Poised Beauty Cosmetics reserves the right to refuse or cancel any order due to suspected fraud, unauthorized transactions, or insufficient payment verification.

4. Shipping & Delivery
4.1 We ship orders to designated locations within our service areas. Shipping costs and estimated delivery times are provided at checkout.

4.2 We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

4.3 If a package is lost or damaged in transit, please contact us for assistance.

5. Returns & Refunds
Poised Beauty 30-Day Return Policy

We want you to love your purchase! If you are not completely satisfied with your order, we offer a 30-day return policy from the date of delivery.

5.1 Eligibility for Returns:

• Returns are accepted within 30 days of receiving your order.
   
• The product must be at least 50% full.
   
• Returns are only accepted for items purchased directly from PoisedBeauty.com.
   
• Products purchased through authorized retailers or third parties must be returned to the original point of purchase.
   
• Partial returns of sets or bundles are not accepted. Only complete, unopened sets are eligible for return.
   
• Products damaged due to personal use—including but not limited to drops, spills, theft, or improper storage—are not eligible for a refund.
   
• Poised Beauty reserves the right to monitor return activity. We may refuse returns, cancel orders, or close accounts in cases of excessive return volume or suspected policy abuse.

5.2 How to Initiate a Return:

1. Contact Us – Email our customer service team at info@poisedbeauty.com with your order number and reason for return.
    
2. Approval & Instructions – Once approved, we will provide return instructions, including the return shipping address.
    
3. Ship the Item – Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Poised Beauty is not liable for lost or delayed return shipments.
    
4. Refund Processing – Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days. Shipping fees and gift wrapping services are non-refundable.

5.3 Non-Returnable Items:

• Final sale, promotional items or gift cards.

5.4 Damaged or Incorrect Orders: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

5.5 Return Monitoring: Poised Beauty reserves the right to monitor return activity and may refuse returns, cancel orders, or close accounts in cases of excessive return volume or suspected policy abuse.

6. Intellectual Property
6.1 All content on our website, including product images, text, and branding, is the property of Poised Beauty Cosmetics and may not be used without permission.

6.2 Unauthorized use of our intellectual property may result in legal action.

7. Limitation of Liability
7.1 Poised Beauty Cosmetics is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

7.2 Our total liability shall not exceed the amount paid for the product in question.

8. Privacy Policy
8.1 We respect your privacy and handle personal information in accordance with our Privacy Policy.

8.2 By using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.

9. Governing Law
9.1 These Terms and Conditions are governed by the laws of New York.

9.2 Any disputes shall be resolved through arbitration or in the courts of New York, NY.
 

For any questions or concerns regarding these Terms and Conditions, please contact us at info@poisedbeauty.com.

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.